CheddrThis page explains how to delete your Cheddr account and ledger records. Deleted records cannot be restored.
1. Delete in the app
- Mobile app: More › the account card at the top › Delete account
- PC app: Settings › Account › Delete account
- When you confirm, your account and all ledger records are deleted from the server immediately.
2. If you cannot use the app — request by email
Email [email protected] with the subject "Cheddr account deletion request" and the email of the account you signed up with (or, for Kakao or Apple sign-in, the account you used to sign in). After verifying it is you, we delete the account within 7 days and let you know.
3. What is deleted
- Account information (sign-in account, name, email)
- All ledger records (transactions, assets, categories, budgets, recurring transactions, templates, settings)
- Subscription status information (including the user identifier stored at RevenueCat)
4. Shared ledgers
- A ledger you created (as owner) is deleted together with the records of the people who shared it.
- In a ledger created by someone else, only you are removed; the records you entered stay in that ledger.
5. What we keep and for how long
- Receipt photos uploaded to the server (Premium) are kept until you delete your account or delete them yourself, and are deleted automatically 90 days after the subscription ends. They are also deleted when you delete your account or the ledger.
- Server access logs are kept for up to 30 days for security and then deleted.
- Payment records of the app stores (Google Play, App Store) are managed by each store. Deleting your account does not cancel a subscription, so cancel it in the store before deleting your account.